Technical Support

Interactive parameter filtering: Search by 20+ specs (e.g., 100-200lm/W efficacy, ±50K CCT tolerance, Ra>90 CRI)

Third-party test archives: LM-80 reports (6,000hrs), IP68 waterproof stress tests, IK10 impact resistance videos

BIM/CAD model downloads with IES files, thermodynamic simulations

Online lighting calculator: Auto-generates layout plans & energy budgets based on room dimensions/usage/EN12464 standards

Industry-specific matrices: Surgical room shadowless solutions, Ex-proof grade calculations, LoRa-enabled streetlight topologies

LDT file downloads compatible with Dialux/Relux

24/7 tri-zone response: Engineers in GMT+8/EST/PST with 15-min SLA

Project lifecycle tracking: From optical simulations to post-installation energy monitoring

Resolution timelines: Optical mismatch (2hr), driver compatibility (4hr), EMC compliance (72hr)

±5% illuminance deviation compensation policy

Global spare parts network dashboard: Real-time inventory in EU/NA/SEA hubs

EOL alerts: 6-month advance notice with upgrade pathways

Free annual lumen depreciation reports (integrating sphere tested)

NB-IoT predictive maintenance platform

IES-accredited lighting design courses

Competitor comparison engine: Side-by-side efficacy/lifetime/TCO radar charts

10-year TCO calculator: Initial + energy + maintenance costs

Auto-upgrade recommendations when new products offer 15%+ efficiency gains

1. Provide your idea
(Share your idea and conception for the products what you need.)

2.Provide our professional design and advice
(Our engineer will provide the drawing according to you idea for your confirm.)

3.Provide different best solution for optional.
(We will adjust drawings according to the most cost-effective solution.)

4. Open the mold
(Start open the mold according to the final drawing which confirmed by you.)

5.Test the sample
(We do all test for the samples to make sure all details are correct.)

6. Golden sample for your confirm
(The golden samples will send to you for your test and confirm.)

7. Mass order production
(We base on golden samples for bulk production.)

8. Delivery on time
(We finish the goods on time and shipping. )

1. 3D Design
(If you don’t have the design team, we can provide for you.)

2. DIALUX
(We can make the DIALUX for you base on your project needs)

3. Detail Datasheet
(Sepcification, IES test report and so on)

4. Third part free testing
(Support to help customer do the quality control for another factory's products.)

5. As your marketing consultant
(We will share some of the best marketing plans of our VIP clients for your reference)