FAQ

Here, you can find answers to the most common questions we receive from our users. We hope this resource will enhance your experience with our products and services.

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LED Lighting Product & Technical FAQs

FAQs of Delivery

1What lumen efficacy do your LEDs achieve?
Standard products: 120-150 lm/W (e.g., panel lights), high-output models: 180-200 lm/W (industrial high bays), with LM-80 test reports for 50,000-hour lifespan validation.
2Are your products compatible with smart controls?
Yes – Support DALI-2, 0-10V, Zigbee, and Bluetooth Mesh protocols. We provide free SDKs for system integration.
3What IP ratings are available?
Ranges from IP20 (indoor dry locations) to IP68 (submersible fixtures), with IK10 impact resistance for harsh environments.
4Can you modify housing colors/finishes?
Yes – Anodized aluminum (RAL/ Pantone color matching), powder-coated steel, or anti-corrosive coatings (salt spray test: 1,000+ hours).
5What’s your MOQ for OEM projects?
500 units for standard customization; 2,000 units for bespoke tooling (mold development included).
6Are your products ETL/CE/SAA certified?
Yes, most of our products have passed.
7Do you provide photometric files?
Yes – Download IES/LDT files for Dialux/Relux simulations directly from our BIM library.
8Do you offer on-site support?
Yes – Global technical teams available for critical projects (48-hour response in EU/NA/ASEAN regions).
1Can we buy sample for testing?
Yes,sample order is welcomed.
2What is the warranty for our lamps?
3-5 years warranty is available.
3How do you ensure the quality?
We get three QC processes: 1.For raw materials 2.During the half of production 3.Final QC test one by one after aging 12 hours.
4How to do if any quality problems on our side in the warranty time?
First, take pictures or videos as proof and send to us.We will replace new ones for free.
5What is the lead time for sample and mass order?
The approximate shipping time for samples is 5-10 days ,and 4-6 weeks for mass order.
6OEM OR ODM accepted?
Yes,we can do OEM & ODM,logo on the light or package both are available.
7 Is there any cheap shipping cost to import to our country?
For small order,express will be the best.And for bulk order,sea ship way is best but take much time.For urgent orders,we suggest via air to airport.
8Which shipping methods do you offer?
Air freight: DHL/UPS/FedEx for urgent orders (<500kg)

Sea freight: LCL (shared container) or FCL (full container) for bulk shipments

EXW/FOB terms: Provide HS codes and commercial invoices for customs clearance
9What packaging standards do you use?
Industrial lighting: IP67-rated wooden crates with anti-vibration foam

Commercial fixtures: Triple-layer cartons (outer carton + EPE foam + anti-static bags)

ESD protection: IEC 61340-5-1 compliant for LED drivers/PCBA